Privacy Policy

Data Categories We Process

To maintain a secure and functional platform, we process the following types of information:

Personal and Contact Details When you register an account or interact with our support team, we collect necessary identifiers such as your full name, email address, and telephone number.

Compliance and Verification Data Where our security protocols or fraud prevention measures require, we may request official identification documents to verify your profile and eligibility to use our services.

Technical Data and Device Identifiers Upon accessing our platform, our systems automatically log technical metadata, including your IP address, browser specifications, operating system details, and server access logs. These identifiers are essential for maintaining secure authentication and network integrity.

Analytics and Usage Metadata We monitor interactions with our dashboards and market tools to enhance service performance. The collection of this activity-based data does not constitute, and should not be interpreted as, the custody of your financial assets by Bit AI App.

Transactional Information Should you opt to use paid features, we process billing-related information. Sensitive payment data is typically managed through secure, third-party payment infrastructure.

Legal Grounds and Purpose

We process data based on valid legal bases: the fulfillment of our contractual obligations, our legitimate interests in platform security, compliance with Swiss legal requirements, and, where necessary, your explicit consent. We utilize this information for account management, fraud mitigation, service optimization, and responding to your support inquiries. Marketing communications are strictly based on an opt-in model; you may manage these preferences in your user settings at any time.

Retention and Data Sharing

We do not sell personal data. Information may be shared only with verified service providers that facilitate our operations, including cloud infrastructure, analytical tools, and verification services. We retain data only for the duration required to satisfy the stated operational purposes or statutory obligations. For data processed outside of Switzerland, we ensure that appropriate safeguards are in place to maintain an equivalent level of protection.

Data Security Measures

We employ robust technical and organizational measures, including encryption and restricted access protocols, to safeguard your information against unauthorized access or alteration. While we strive to maintain the highest level of security, please note that no internet-based transmission can be guaranteed as entirely infallible.

User Rights

You have rights regarding your personal information, including the right to access, rectify, delete, restrict processing, and request data portability. To exercise these rights, please contact our support team. We perform identity verification before addressing privacy-related requests to prevent unauthorized account access.

Updates to this Policy

We reserve the right to modify this Privacy Policy to accommodate technical updates or legal changes. Significant revisions will be communicated to you directly through our platform.

Last updated: June 10, 2026